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Brändön Lodge and Pine Bay Lodge follow documented security procedures regarding how your personal information is collected, used and stored: further, we limit who sees it and we have a number of systems in place to stop unauthorized access to it. This privacy statement documents how we do this: We are committed to safeguarding the privacy of our clients (individuals, travel agents, tour operators) under the General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679, we have a legal duty to protect your personal data. Brändön Lodge and Pine Bay Lodge is will act as a Data Controller.
The Information we collect and why we do so:
Brändön Lodge and Pine Bay Lodge will in the course of normal business collect personal information in a variety of ways in order to provide good service and carry out our business activities effectively. This information may be given to us in the following ways:
- A customer makes a booking, enquiry or subscribes to receive information through a website, email or by phone.
- Customers make amendments or changes to a booking or enquiry as above.
- Customers consent and take part in a survey or provide us with feedback.
- Customers subscribe to receiving more information about our services.
- You accept cookie usage on one of our Websites allowing us to track information about your computer or device, and your visits to and use of our services
- You send us any other information which is pertinent to the completion of your travel booking, in particular this may extend to personal information about you
- In other forms of correspondence such as email, letter, and telephone which pertain to the activities of the business
All email correspondence is stored locally and backed-up and can be accessed for quality and regulatory purposes. Access to emails and systems is secured via two step authentications so that only authorized staff can access personal data. Travel profiles are held while you remain an active client/traveler, and can be reviewed at any time at your request providing this does not prevent the company from carrying out its business activities. Any marketing materials we send you will be sent to you in electronic format or communicated by telephone. Should you wish to remove your details from our email marketing list, then you will need to email email@example.com
Sensitive personal information:
We may require you to provide us with some special categories of personal Information in order for Brändön Lodge and Pine Bay Lodge to provide you with a better standard of service. For example, when making a booking you may choose to provide us with some information about your dietary or medical requirements, which may reveal details about your mental or physical health or conditions. This information helps us to fulfil our duty of care to you. The provision of this information is however entirely voluntary. If you do not consent to our processing of this type of information, it may impact on certain aspects of your trip.
Bokun – We use Bokun (the data processor) to allow you to make booking onto our own and our partners services. As part of this process cookies are placed on your machine to allow the software to deliver the correct content and functionality. This data is not associated to any bookings that you may make. You can see their statement regarding privacy as a data processor here.
Google Adwords – We use Google Adwords to advertise our products to potential clients. Google Adwords measures the performance of our adverts and also some aspects of behavior of visitors to our site who come via an advert on Google. Aggregated data is anonymized from the outset however where visitors to the site make a booking some data may be collected.
Cookie and purpose
_ga Google Analytics. Used to distinguish visitors’ Persistent cookie that expires after two years. _gat Google Analytics. Used to optimise the performance of the _ga cookie. Session cookie that expires after 10 minutes. _gid Google Analytics. Session cookie that distinguishes visitors. Expires after 24 hours. PHPSESSID WordPress/PHP. Session cookie, deleted as you close the browser window. Mainly used so the administrator can stay logged in when updates are made. _icl_current_language WPML. Makes sure users keep their chosen language while using the site. Saved for 24 hours.
Brändön Lodge and Pine Bay Lodge will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, taxation, regulatory, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Save as stated below, your personal information is not disclosed to third parties unless this is indicated by our sales agents, or is indicated on our Websites or as required or allowed by law.
Your personal information will be passed to a third party in order to fulfil your activity booking with a sub supplier or certain processes necessary for the operation of our website and marketing activities.
We may disclose your personal information to any member of our Group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
How Brändön Lodge and Pine Bay Lodge protects your information:
At Brändön Lodge and Pine Bay Lodge, security is of paramount importance. To give you confidence, all our systems are encrypted with two-step authentication and this is managed by the Data Protection officer and ultimately the Managing Director.
Please note, however, that the transmission of information via the internet is never completely secure and, although we will take steps to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted via the Website or email – any transmission is therefore at your own risk.
All Brändön Lodge and Pine Bay Lodge employees and data processors, who have access to or are associated with the processing of personal information, are obliged to respect the confidentiality of that information. Access to our systems is secured by password and staff are encouraged to update their passwords on a regular basis. Should Brändön Lodge and Pine Bay Lodge receive any complaint, notice, request or communication which relates directly to the processing of your personal information by a third party supplier (whether travel principal or technology supplier) and the supplier’s compliance with Data Protection laws, we shall notify you as soon as possible of any breach or suspected breach of personal information.
Email security – All Brändön Lodge and Pine Bay Lodge outbound emails are encrypted, but please note that unless encrypted an email sent from you to us via the internet may not be secure and could be intercepted and read by someone else. Please keep this in mind when deciding whether to include personal information in any email you intend to send us.
Links- Our Websites contain links to and from other websites and accounts, including those of our suppliers. If you follow a link to any of these websites, please note that these websites will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check external websites policies before you submit any personal information to these websites.
Accessing your personal data and information from Brändön Lodge and Pine Bay Lodge:
Brändön Lodge and Pine Bay Lodge will process any personal information that it collects in accordance with the General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679. If you wish to access personal information collected from you or you have an enquiry or concern regarding the processing of personal data by Brändön Lodge and Pine Bay Lodge, please make an individual information request to: firstname.lastname@example.org
Under the General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679 you can request a copy of your personal information. Brändön Lodge and Pine Bay Lodge will provide you with a legible copy of the personal information it holds and to which you are entitled via electronic format. This will be sent to you within 30 days of your request. Please note Brändön Lodge and Pine Bay Lodge requires proof of your identity before supplying the information and may ask you for further information to assist in locating your personal information. Individual customers requests are free of charge most of the time unless the requests are repetitive or excessive.
Unless otherwise agreed, no delay, act or omission by us or you in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This policy will be governed by and interpreted according to the laws of Sweden. All disputes arising under this policy will be subject to the exclusive jurisdiction of Sweden.
Changes to policy
Brändön Lodge and Pine Bay Lodge | 25 May 2018